shipping policy
Discover Our Shipping Policy for Reliable Delivery and Service
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Kenafabric is committed to excellence and the full satisfaction of our customers in providing the best shipping and delivery processes.
Kenafabric proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. We understand the importance of timely and efficient delivery to ensure your satisfaction. Therefore, we have developed a detailed shipping policy that outlines our guidelines and procedures.
1. SHIPPING
All orders for our products are processed and shipped out in 4-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. SHIPPING RATES
We provide shipping for all orders, irrespective of their size or value. There are no minimum purchase requirements or hidden charges.
3. DELIVERY TIMES
We process all orders within 24 hours of receiving them, and our standard delivery time is 4-5 business days. However, delivery times may vary depending on your location and the shipping carrier we use.
4. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
5. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
6. LOST/STOLEN PACKAGES
Kenafabric is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to the local authorities.
7. RETURN REQUEST DAYS
Kenafabric allows you to return its item (s) within a period of 7 days after the delivery. If you are not completely satisfied with your purchase, you may return it within 7 days for a full refund or exchange.
8. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, Kenafabric waits for all items to be in stock before dispatching.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
10. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email – help@Kenafabric.com